Window Company Defective Product History
Open source information about complaints against Hurd window manufacture as well as other window and door business names operated by Hurd exceed our willingness to post on the web page. Suffice it to say anyone willing to do the most basic research will find complaints against Hurd.
With all the window and door companies to chose from this one may be one to avoid.
Mikron Industries, Inc. v. Hurd Windows & Doors, Inc. et al Plaintiff: Mikron Industries, Inc. Defendant: Hurd Windows & Doors, Inc., HMC, Inc. and UIS, Inc. Movant: LbL Windows, Inc. Case Number: 3:2008mc09127 Filed: May 30, 2008 Court: Oregon District Court Office: Portland Office
From the Bob Vila web site:
As I have read on this site, Hurd ... are a no no. When the "repairman" came and replaced the glass in the door, the door would not lock. He came back in and beat on the lock. I locked it after he left and now it will not unlock. That was two weeks ago. What do I do. I am not comfortable having this repairman come back and Hurd accepts no responsibility. The latch will not come up and I think the three bolts are engaged. Help help
go into the search on Bob Vila and put in "complaints of windows and doors from Hurd." This will tell you soooooo much. Their title should be "customer no service". They have had class action lawsuits, have been proven to lie and don't care whether you are satisfied. I will never purchase anything but Anderson. Their customer service and quality are wonderful!!!!!!
One experience is all you need to recognize that you would never again purchase a Hurd product. As you can see in other messages, the service is so terrrrrrible it has no words for description. We built a new house using Hurd products since it was recommended for the weather conditions north of Toronto. For starters - the window order was wrong all over the place - windows that should not be primed..were and vice verca for others. Windows that were ordered as openers.... didn't open and those that should not have been openers arrived as openers. The door had to re-ordered 4 times before they finally got it right.Now it is 6 months later and we still do not have all the screens, no one has arrived to ensure proper operation of each window (which is part of their contract)and we don't even have all the latch covers. They make appointments and we take time off work to be home and they do not arrive at all and do not even have the courtesy to call and cancel. It has been a mess. Unfortunately is does not matter if you try to deal with the local representative or head office - it's all the same. No sense of accountability or responsibility to the customer. Never again a Hurd product in this home!
We built our home in 1993, and chose Hurd ... after a lot of research. We got screwed in a huge way. The bulk of the actual dollars will start flying out of our pockets when we go to sell. First off, every window that had direct sunlight on it now has a broken seal. And, in this house, there are an awful lot of windows that had direct sunlight on them. Some of the other windows also have broken seals. Two arched windows started leaking the year we built; the rest have gradually filled with vapor since then. Repeated contact with the company brought no resolution--this summer we replaced a large slider door set, two windows in a bay window seat insert, and one window in the basement. The basement one had a beebee hole in it so I'll give 'em that one. But, if we were to go around the house and replace every single leaker, it would be thousands and thousands of $$$$$$$. The hardware handles on the door, while huge, are crap, and have no way to tighten them so they flop from side to side. I am a clean window freak, and the directions for washing our casement windows state that you can easily clean them by opening them fully and cleaning them from the inside. Any adult who can stick his or her arms through that slim opening and properly clean a stinkin' Hurd window has bigger worries than dirty windows. No man who could lift over 20# could possibly do it; no woman who can lift a mop could either! Their warranty was crappy in the 90s--even the guy they sent out to replace them said, "Oh, yeah, we had a whole lot of trouble with those heat mirror things." Some of them look like carnival fun house mirrors from the street. I would steer clear of Hurds--I don't care how much they've improved. Hurd knowingly sold windows to the public that were junk and refused to stand behind them. Big BIG disappointment here!--
Hurd has been sued more than once for this problem. This is one of them. Cannot get to the Hurd claims web site though. HURD'S HEAT: Ct OKs Settlement for Fog-up Hurd Millwork Windows & Doors ----------------------------------------------------------------------- A proposed settlement has been reached in a nationwide class action lawsuit concerning Hurd Millwork Heat Mirror(TM) Windows and Doors. Under the terms of the proposed settlement, owners of Hurd's Heat Mirror(TM) products manufactured between January 1, 1990 and January 11, 1999 will be eligible for certain warranty enhancements and door and window replacement including credit for labor. The affected windows and doors are sealed with Bostik 3190-HM sealant. The windows and doors incorporate a technology that utilizes a thin reflective plastic film between the glass lites. The complaint alleges that the seals on the windows and doors prematurely fail, causing the windows to fog-up resulting in permanent obstruction of vision through the glass unit. Hurd windows are identified by a "Hurd" logo or numbers stamped on the spacer bar, or on the crank handles of casement and awning windows and on the door handles of most Hurd patio doors. A full description of affected products and identification methods can be found on the Web: http://www.hurdclaims.com or by requesting a legal notice packet from the notice/claims administrator by calling toll-free, 800-708-2425. The Court has preliminarily approved the Settlement. The Court will hold a final hearing on March 30, 2000 to consider whether the Settlement is fair, reasonable and adequate and in the best interest of the Class. Class members have a right to appear at the hearing and to be heard either in support of, or in opposition to, the Settlement. Class members who wish to opt-out of the settlement must notify class counsel and the notice administrator by March 20, 2000.
I have been in contact with Hurd Windows regarding severe wood rot problems created by seal failure and waterproofing disintegration in their aluminum clad window and door product line. It was determined, through direct testing, that the corner seals and vinyl nailing fin used in their aluminum clad windows and doors failed due to weather exposure and direct sunlight. Because of this disintegration water would enter into the internal wall cavity of the structure and begin rotting of the wood framed walls. Silicone and other sealants were applied to the building exterior on an annual basis after moisture was noticed on the interior subfloor and believing that it was the exterior trim or actual window installation that was the problem. It was eventually determined that the windows were the actual culprit after stripping off all exterior elements and suspending the window units by themselves. Water tests were applied in the presence of the Hurd Window distributor, and indeed the windows began to leak. Hurd Window has been very reluctant to address or recognize this issue and now it appears they wish to deny the problem entirely. After $10,000.00, plus, in repair costs, and the loss of sale of this home, I would like Hurd to come to the table and pay for the losses incurred. It is unfortunate for a manufacturer to put a product out to market, then through documented use, application and discovery determine that it is flawed. But it should be a crime to deny it's existence and require the end user to chase retribution in the hope of recovering their expenses. If anyone else has had problems that are similar I would appreciate a response.
We built our house in 1997. All windows including the deck door system are Hurd Low E. We noticed the deck door leaking through the mullion prior to move in date. It took Hurd two years (1999) to replace the deck door system(they tried pointing fingers at other people including the installer...when they ripped out the door it was shown that the door was properly installed). Last May 2004 we ripped out drywall on two of our walls and found extensive water damage. The apparent source is leakage through the mullions. Mold is growing around and underneath the windows, screens are swollen and some cannot be removed. We have videotapes to show what happens every time it rains and how water is leaking in from the windows. The sheathing underneath the windows are all rotting. Hurd would not reply to phone calls, letters, etc. We are now in contact with an attorney experienced with contractor litigation. Any replies from those with similar problems would be greatly appreciated.
I too have major leak problems with Hurd windows leaking. They have sent out their district representatives on two occasions. Both have admitted that the problems are from faulty Hurd windows. Hurd's field service technician in Wisconsin has offered to furnish new windows, but will not pay for the extensive leak damage, and will not have their local rep. install the windows. My home has 67 Hurd windows and french doors, and approx. half of them have failed Heat Mirror film and two have leaked so badly for the last 5 years that they have damaged the house itself. I'm investigating the class action suit that Hurd lost and getting ready to sue them myself.
There were far more complaints against Hurd Windows and Doors Company posted to the Bob Vila web site than we wearer willing to place on this page. We copied enough to give readers the understanding the broad range and history of customer dissatisfaction with Hurd products.
On a free web site, tripod, this was found.
The pictures are Hurd ....
They are about 11 years old (1 year out of warranty). Do not buy Hurd windows unless you want to have this happen to you. The company has not been responsive. Don't make the same mistake. They are horrible - and replacing them will cost $$$$$$$$.
Update Nov. 2006 - I just came across the following information -- apparently I am not the first person to have this problem (again, something the company never advised me of): HURD'S HEAT: Ct OKs Settlement for Fog-up Hurd Millwork Windows & Doors ----------------------------------------------------------------------- A proposed settlement has been reached in a nationwide class action lawsuit concerning Hurd Millwork Heat Mirror(TM) Windows and Doors. Under the terms of the proposed settlement, owners of Hurd's Heat Mirror(TM) products manufactured between January 1, 1990 and January 11, 1999 will be eligible for certain warranty enhancements and door and window replacement including credit for labor. The affected windows and doors are sealed with Bostik 3190-HM sealant. The windows and doors incorporate a technology that utilizes a thin reflective plastic film between the glass lites. The complaint alleges that the seals on the windows and doors prematurely fail, causing the windows to fog-up resulting in permanent obstruction of vision through the glass unit. Hurd windows are identified by a "Hurd" logo or numbers stamped on the spacer bar, or on the crank handles of casement and awning windows and on the door handles of most Hurd patio doors.
We also found this lawsuit:
Delay v. Hurd Millwork Company Judge Salvatore F. Cozza, Delay v. Hurd Millwork Company (1998) No. 97-2-07371-0 (Sup. Ct. Wa.):
Multiple names, same company. Lawyers call this the "entity game". Company's buy other companies but not their liability or debt. No one is responsible.
DOUGLAS E. BARDEN, Individually, and as a representative of a Class of similarly situated consumers, Plaintiffs, v. Case No. 06-C-46 HURD MILLWORK COMPANY, INC., HURD WINDOWS & DOORS, INC., f/k/a Monarch Acquisition Company, HURD WINDOWS & DOORS, INC., MONARCH HOLDINGS, INC., and UIS, INC..
Some Recent emails:
You were nice enough to write to me before about your windows. Just thought I would tell you that after a morning on the phone, it appears that with the purchase of Hurd or Monarch or whatever they called themselves, HWD Acquisition Corp of Stamford, CT, screwed all parties by purchasing them out of Bankruptcy, with relief of all claims. It certainly is getting old being screwed by bankruptcies and the manipulation of unsecured creditors. I have had this with regards to employment, plumbing contractors and now window manufacturers. Open for any feedback. Thanks, Tom Thomas Burgan [firstname.lastname@example.org]
Hi John, Thanks for the input. I might be mistaken with what you experienced, I looked at so many comments today. All of our windows have leaked moisture into the void between panes... the dreaded "fog". Then, they sweat a lot from condensation and ruin the wood, etc. No direct leakage from outside. Either way... I am terribly upset over this. 40+ windows is way beyond the threshold of what I can afford for windows that obviously have serious design issues. Thanks again. Tom [email@example.com]
Dear John: I hope that you got word that Hurd filed for bankruptcy last month. That will effect any lawsuits moving forward since it stays all legal actions. It is a re-organizational bankruptcy or debtor in possession. Please keep in contact with me and perhaps I can help you in the future. Respectfully submitted, Matt Roetter, Pres. Roetter Window and Door Company, Inc. www.windowdoorlawsuit.com email: firstname.lastname@example.org Phone: (208) 704-4339